Privacy Policy
Effective date: 15 September 2026
Samarth Dental Clinic respects your privacy and is committed to protecting the personal information you share with us through our website, WhatsApp, telephone, appointment forms, and other communication channels.
Table of Contents
Information We May Collect
When you contact Samarth Dental Clinic, we may collect information such as your name, phone number, email address, appointment request, preferred appointment time, and messages you voluntarily send to us.
When you communicate with us through WhatsApp, we may receive your WhatsApp phone number, profile information made available by WhatsApp, and the contents of messages you send to the clinic.
Please avoid sending unnecessary sensitive medical or personal information through WhatsApp.
How We Use Your Information
We may use your information to:
- Respond to your enquiries.
- Schedule, confirm, reschedule, or cancel dental appointments.
- Provide information about our dental services.
- Send appointment reminders and follow-up messages.
- Respond to customer service requests.
- Improve our website and patient communication services.
- Send promotional or informational WhatsApp messages only where appropriate consent has been provided.
WhatsApp Communication and Automation
Samarth Dental Clinic may use the WhatsApp Business Platform and automated systems to respond to common enquiries, provide appointment-related information, and assist with patient communication.
Automated responses are provided for general information and administrative assistance. They are not intended to replace professional dental examination, diagnosis, treatment, or emergency care.
Patients may request assistance from a member of our clinic team when required.
WhatsApp communications are also subject to the privacy policies and terms of WhatsApp and Meta.
Consent and Opt-Out
We send WhatsApp communications only where permitted and where the user has contacted us or provided appropriate consent.
You may ask us to stop sending non-essential WhatsApp messages at any time by replying STOP, UNSUBSCRIBE, or by contacting the clinic directly.
Sharing of Information
We do not sell or rent personal information.
Information may be processed by trusted service providers that help us operate our website, appointment systems, messaging services, hosting, analytics, or WhatsApp communication systems.
We may also disclose information where required by applicable law or legal process.
Data Security
We take reasonable administrative and technical measures to protect personal information against unauthorized access, misuse, alteration, or disclosure.
However, no internet-based communication or electronic storage system can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as reasonably necessary for patient communication, appointment management, legal obligations, clinic administration, and legitimate business purposes.
Privacy Policy: Your Privacy Choices
You may contact Samarth Dental Clinic to request correction or deletion of personal information that we hold about you, subject to applicable legal and professional record-retention requirements.
For privacy or data-deletion requests, please contact Samarth Dental Clinic using the contact details published on our website.
Third-Party Services
Our website and communication systems may use third-party services including WhatsApp/Meta and website hosting or analytics providers. These services may process information according to their own privacy policies.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any revised version will be published on this page with an updated effective date.
Contact
Samarth Dental Clinic
Hinjawadi, Pune, Maharashtra, India
Website: samarthdental.com